Can I request for a return and exchange at Diagold Jewelry?

• Requests for return and exchange are on a case-to-case basis at Diagold Jewelry. Online items that were received damaged, defective, missing items or not as described could be returned within 48 hours of receipt of shipment. We will first look into your situation before taking the request. An item that is returned is subject to evaluation and will not qualify for a refund or exchange if they do not meet the required conditions.

How can I make a return or exchange at Diagold Jewelry?

• How can I make a return or exchange at Diagold Jewelry? Should you wish to return and exchange your online purchase, you can do so within 48 hours of receiving your order. The item must be in the same condition that you received it with all its original packaging. The item will go through Quality Control prior to the return or exchange being processed. You may exchange the item with another color, size or design for as long as it has the same value or higher.

Invalid reasons for return and exchange:
– Change of mind
– Defects caused by misuse or mishandling of items by customer
– Made-to-order/Personalized/customized jewelry pieces
– Late receipt of parcel due to courier delays

Should you receive a wrong, defective, or missing items, kindly get in touch with us within 48 hours of receiving it.

Is there an additional payment if I choose a higher value for exchange?

•  Should the chosen replacement have a lesser selling price, Diagold Jewelry will not be liable to refund the price difference. But if the replacement has a higher selling price, the customer shall pay the price difference plus the additional shipping cost due to the increase in value.

Are returns free?

• All shipping costs associated with the return and exchange of the product will not be covered by Diagold Jewelry, but by you. With the exception for orders with wrong, defective, or missing item/s. Additionally, refund value is based on the item purchased only. The shipping fee will not be refunded or be available to be used as a store credit. For safety and your peace of mind, we recommend shipping the items with a courier that offers insurance.

  Diagold Jewelry will not be responsible for any lost parcels that we do not ship. Lost parcels that are shipped back will not be eligible for a store credit, return or exchange.

I received a defective item from Diagold Jewelry. What do I do?

• Accidents during shipment may occur. Please send us a message with your order number, and a clear photo of the item/s including all its original packaging as well as the courier pouches. We’ll need all these as evidence so we can report them to the courier. We cannot move forward with an investigation in case of failure to provide any photo/s.

How long is the warranty period?

• If you received your order in prime condition, but it broke sometime within 30 days, please contact Client Care at +63 922 823 4007 or through Facebook and Instagram page with the photo of the defective jewelry and we will sort it out. But note that Diagold Jewelry reserves the right to assess on a case by case basis.

I received a wrong or missing item from Diagold Jewelry. What do I do?

• We sincerely apologize if you have received something different than what you have ordered, or your package contains missing item(s). For assistance, please contact Client Care at +63 922 823 4007 or through Facebook and Instagram page. Please be sure to advise of the exact missing or incorrect item(s) in your order, and if your shipping package was damaged or tampered with or not. Please send at least 3 clear photos of all items that you’ve received, including the front and back of the shipping and product packaging.